Refund policy

Return and Refund Policy

Because every item at Bespoke Keys is custom-painted and made-to-order specifically for you, all sales are final. We do not accept standard returns or offer exchanges for a change of mind.

However, we stand by the quality of our work. If your custom key fob arrives damaged, defective, or if we made an error with your order, please contact us at franklin19652@gmail.com within 7 days of receiving your item, and we will make it right.

Starting a Return (for defective or incorrect items)

To start a return for a defective item, you can contact us at franklin19652@gmail.com. Please include your receipt or proof of purchase, as well as clear photos of the issue.

If your return is accepted, we’ll provide you with our return shipping address, a return shipping label, and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at franklin19652@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Due to the personalized nature of our products, all custom items are strictly non-returnable unless defective. Unfortunately, we also cannot accept returns on sale items or gift cards.

Exchanges

Because our items are bespoke and made-to-order, we do not process standard exchanges. If there is a defect or issue with your order, please reach out to us directly.

Warranty

We stand firmly by our craftsmanship. Our custom finishes feature automotive-grade PPG paint with a 2K clear coat and include a 1-year warranty against paint peeling or UV fading. If you experience an issue covered by this warranty, please contact us immediately so we can make it right. Please note: this warranty does not cover heavy gouges, hard drops, or standard physical damage from pocket carry.

Refunds

We will notify you once we’ve received and inspected your return for a defective item, and let you know if the refund or replacement was approved. If a refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at franklin19652@gmail.com.